ClickUp Technical Operations & Multi-Site SLA Governance
Structuring sprint velocity, automated QA checklists, and client maintenance governance for 80+ platforms
Coordinating development, analytics audits, security patches, and SEO retainers across 80+ client websites lacked unified visibility and standardized QA guardrails.
Design and implement a technical operations system inside ClickUp that connects individual engineering tasks with team resource planning, client SLA commitments, and automated testing.
Accelerated project delivery speed by 40%, achieved 99.4% client SLA compliance across 80+ retained platforms, and eliminated post-release regressions.
Audited existing agency communication flows. Found recurring bottlenecks where client requests spent too long in scoping and lacked standardized regression testing criteria before deployment.
Architected a custom ClickUp Workspace hierarchy featuring automated sprint boards, standardized SOP templates, workload capacity heatmaps, and webhook-driven deployment notifications.
Established mandatory 8-stage QA checklists, automated milestone status updates for stakeholders, codified technical troubleshooting into living SOP docs, and integrated Slack/Discord alert channels.
Tracked task cycle times, client SLA adherence, and post-deployment regressions over a 6-month evaluation period across the multidisciplinary delivery team.
Executive Operational Summary
As Junior Manager at Razib Marketing, Ovi combines hands-on engineering capability with high-level technical operations and project management.
Managing dozens of high-traffic commercial websites requires more than technical skill—it demands disciplined operational systems that ensure consistent delivery, transparent client communication, and zero unverified deployments.
1. Operations & Governance Structure
- ClickUp Workspace Hierarchy: Standardized project spaces organized into Sprint Pipelines, Maintenance Retainers, and Diagnostic Incident Rooms.
- Strict 8-Stage Definition of Done: From initial request scoping down to automated regression testing and living documentation updates.
- Team Workload Capacity Planning: Dynamic resource allocation balancing technical specialists, SEO consultants, and developers to eliminate burnout and bottlenecks.
- Living SOP Knowledge Base: Over 40 comprehensive engineering standard operating procedures covering emergency rollbacks, GTM container staging, and WCAG remediation.